Refund and Cancellation Policy

Individual plans (Starter, Pro, Unlimited)

• You can get a full refund within 7 days of payment if you have not used any paid feature of the plan.
• Once a paid feature has been used, or after 7 days, the payment is not refundable.
• Individual plans are one-time payments that don’t renew automatically, so there is nothing to cancel. The plan simply ends at the end of its term.

Institution plans (Basic, Pro, Enterprise)

• You can cancel at any time. The plan stays active until the end of the month you have paid for, and you won’t be charged for the next month.
• The month already paid for is not refunded.
• Resume top-ups are non-refundable.

Payment problems

If you were charged but your plan wasn’t activated, or you were charged twice for the same order, email us. We will either activate the plan or refund the extra payment in full.

How to ask for a refund

Email support@atoliq.com from your account email with your order ID, which is in your payment confirmation. Approved refunds go back to the original payment method through Cashfree Payments. Banks usually take 5 to 7 working days to credit them.

Questions? See Contact.